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LogenIntellis

contact@logenintellis.com
+84904775893

Privacy Policy

We believe your privacy matters. This policy explains how LogenIntellis collects, uses, and protects your information when you work with us or visit our website.

Last Updated: January 15, 2025

Who We Are

LogenIntellis is a software testing company based in Vietnam. We specialize in manual software testing and validation services for businesses across various industries. When we handle your data, we do so with the utmost care and in compliance with Vietnamese data protection laws.

Our business address is QL1A, Tắc Vân, Thành phố Cà Mau, Cà Mau, Vietnam. You can reach us at contact@logenintellis.com or +84904775893 for any privacy-related questions.

Information We Collect

The type of information we collect depends on how you interact with us. Here's what we typically gather:

Contact Information

Name, email address, phone number, and company details when you reach out to us or request our services.

Project Information

Details about your software, testing requirements, and any technical specifications you share with us.

Website Usage Data

Basic information about how you use our website, including pages visited and time spent on our site.

How We Use Your Information

We use your information for legitimate business purposes related to providing our testing services:

Responding to your inquiries and providing quotes for our services
Delivering testing services and communicating about project progress
Improving our services based on your feedback and requirements
Maintaining records for business and legal compliance purposes
Sending relevant updates about our services (only with your consent)

We never sell your information to third parties or use it for purposes unrelated to our business relationship with you.

Information Sharing and Disclosure

We keep your information confidential and only share it in specific, limited circumstances:

When We Share Information

With trusted service providers who help us deliver our services (under strict confidentiality agreements)
When required by Vietnamese law or legal processes
To protect our rights, property, or safety, or that of our clients
With your explicit consent for specific purposes

Any third parties we work with are required to maintain the same level of data protection we provide. We carefully vet all partners and require them to sign confidentiality agreements.

Your Rights and Choices

You have several rights regarding your personal information. Here's what you can do:

Access Your Data

Request a copy of the personal information we hold about you and understand how we use it.

Correct Information

Ask us to update or correct any inaccurate or incomplete personal information.

Delete Your Data

Request deletion of your personal information, subject to legal and business requirements.

Limit Processing

Ask us to restrict how we use your information in certain circumstances.

Withdraw Consent

Stop receiving marketing communications or withdraw consent for specific data uses.

Data Portability

Receive your data in a structured format or have it transferred to another organization.

To exercise any of these rights, simply contact us at contact@logenintellis.com. We'll respond to your request within 30 days and guide you through the process.

Data Security and Protection

We take data security seriously and implement multiple layers of protection to keep your information safe:

Encrypted data transmission and storage using industry-standard protocols
Regular security audits and updates to our systems and processes
Limited access controls – only authorized team members can access client data
Secure backup systems to prevent data loss
Employee training on data protection and confidentiality requirements

While we implement strong security measures, no system is completely secure. We continuously monitor and improve our security practices to protect against unauthorized access, alteration, or disclosure of your information.

Data Retention and Deletion

We keep your information only as long as necessary for business and legal purposes:

Retention Periods

Active project data: During the project duration plus 2 years for support and warranty purposes
Contact information: Up to 5 years from last contact for business relationship purposes
Financial records: 7 years as required by Vietnamese accounting laws
Website usage data: 2 years for analytics and improvement purposes

After these periods, we securely delete or anonymize your information unless we have a legal obligation to retain it longer. You can request earlier deletion by contacting us directly.

International Data Transfers

Our primary operations are based in Vietnam, and we store most data locally. However, some of our trusted service providers may be located in other countries.

When we transfer data internationally, we ensure adequate protection through:

Contractual agreements requiring equivalent data protection standards
Verification that recipient countries have adequate data protection laws
Additional security measures during data transmission and storage
Regular reviews of our international data handling practices

Cookies and Website Technologies

Our website uses minimal tracking technologies to provide a better user experience:

Essential cookies for basic website functionality and security
Analytics cookies to understand how visitors use our site (anonymized data)
Preference cookies to remember your settings and language choices

You can control cookie settings through your browser preferences. Disabling certain cookies may affect some website features, but won't prevent you from accessing our main content or contacting us.

Changes to This Policy

We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by:

Posting the updated policy on our website with a new "Last Updated" date
Sending email notifications to current clients about important changes
Highlighting key changes in our communications

We encourage you to review this policy periodically to stay informed about how we protect your information.

Privacy Questions and Concerns

We're committed to addressing your privacy questions promptly and transparently.

Contact our privacy team at: contact@logenintellis.com

Call us at: +84904775893

Mail us at: QL1A, Tắc Vân, Thành phố Cà Mau, Cà Mau, Vietnam

We'll respond to privacy inquiries within 5 business days and work with you to resolve any concerns about how we handle your information.